FAQ

Common FAQ

Technical FAQ

Tracksolid FAQ

NIST8259 FAQ

What are the identities of all parties (including the manufacturer) who have access to or any degree of control over the device?

Users and device manufacturers have access to or any degree of control over the device.

Will updates be made available? If so, when will they be released?

The Redstone upgrade application is built into the device. When the device is powered on, the upgrade program will run automatically after the device is restarted, and actively initiate a request to access the Redstone server to detect whether there is an upgrade task. • If there is an upgrade task, it will download the firmware upgrade package. • After the firmware upgrade package is downloaded, the program will first check the integrity of the upgrade package. If the firmware version integrity check is successful, it will notify the system to perform the upgrade. • When the system receives the

Under what circumstances will updates be issued?

The Jimi product team will release new firmware on Jimi cloud platform when vulnerabilities are found, or functions can be optimized.

How will updates be made available or delivered? Will there be notifications when updates are available or applied?

Which entity (e.g., customer, manufacturer, third party) is responsible for performing updates? Or can the customer designate which entity will be responsible?

Manufacturer is responsible for performing updates. The customer can’t designate which entity will be responsible for performing updates, the update will be automatically applied by the manufacturer.

How can customers verify and authenticate updates?

Customer does not need to verify firmware as this is performed by device.

What information should be communicated with each individual update?

Users can get software update information through APP. E.g., Product function iteration, Performance efficiency update, bug repair, etc

Will customers want to transfer ownership of their devices to another party?

If so, what do customers need to do so their user and configuration data on the device and associated systems (e.g. cloud-based services used by the device) are not accessible by the party who assumes ownership? The user can restore the device to the factory settings according to the device operation manual. And then, the user data will be cleared, and third-party users can use the device.

Will customers want to render their devices inoperable? If so, how can customers do that?

After the user terminates the binding of the device through the APP, the device will no longer be controlled remotely (unless re-binding). The user can restore the device to factory settings by deleting the account and device in the APP or services backend.

Which non-technical means can be provided by the manufacturer or other organizations and services acting on behalf of the manufacturer?

When remotely controlling the device, consumer need to connect to the cloud service platform provided by the manufacturer through a wireless network. 1、Jimi provides IoT Security Emergency Response Centre for receiving and handling security issues. 2、The manufacturer provides firmware update support during the device support period. 3、Provide Jimi online service if user meet any problem during the device support period.